Introduction

This Return Policy outlines the evaluation and handling of refund requests, maintaining fairness while ensuring operational integrity.

Refund Eligibility

Refunds apply to billing errors, double charges, or service interruptions confirmed as technical issues, with other situations assessed individually.

Non-Refundable Items

Certain digital products or concluded services might be non-refundable. Users should carefully review product specifics before purchase.

Submitting a Refund Request

Requests must include transaction information and a clear rationale. Approved refunds are processed through the original payment method within a reasonable timeframe.

Partial or Conditional Refunds

Partial refunds may be applicable for unused services. Conditional refunds rely on agreed-upon conditions.

Dispute Resolution

Users should present supporting documents for disputes. We aim for equitable and balanced resolutions.

Processing Duration

Refunds typically complete within 5–10 business days, though delays might occur due to banking procedures.

Exceptions and Constraints

Refunds are not granted for fraudulent activities, policy breaches, or insufficient documentation. Decisions are conclusive.

Policy Adjustments

Policy amendments might be made. The latest version is always presented here.